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Elevating API security to keep pace with AI innovation

Today, Zendesk announced enhancements to how third-party software developers are permitted to build apps and integrations…

Latest stories

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4 min read

Create a foundation for voice success

From the moment they reach out to a business, customers expect a seamless, personalized experience. They…

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2 min read

Zendesk AI + GPT-5: Setting the pace for the next generation of support

At Zendesk, our platform helps businesses deliver fast, accurate resolutions with less effort. And at the…

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4 min read

It’s time to rethink accountability for service teams

Too often, customer and employee service leaders mistake accountability for policing—a way to catch mistakes and…

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

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5 min read

Why service design should be at the core of your CX strategy

While you may not be familiar with service design, you’ve almost certainly experienced the frustration of…

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6 min read

How Zendesk uses agentic AI to deliver instant, human-like support at scale

We use what we build. Zendesk’s own support team runs on the same agentic AI and…

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5 min read

Everyone’s launching AI agents. Few are ready for them.

Just a few years ago AI agents might have felt like something out of a science…

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