A new era of conversational CRM Article

A new era of conversational CRM

Conversational CRM is a powerful way to create an open, ongoing dialogue between your business and your customers. Learn more about the product announcements from Zendesk Relate 2022.

Service

What is customer satisfaction score? (+ how to measure CSAT) Article

What is customer satisfaction score? (+ how to measure CSAT)

Customer satisfaction score is one of the most-used metrics for measuring customer loyalty. Here’s how CSAT can help you meet consumer expectations and elevate your business.

The new face of user groups—and 3 reasons to consider joining Article

The new face of user groups—and 3 reasons to consider joining

User groups offer an excellent way to build your professional profile, grow your network, and further develop your leadership skills. Learn more about new user groups launching at Zendesk.

A 3-pronged approach to creating (and scaling) legendary customer service experiences Article

A 3-pronged approach to creating (and scaling) legendary customer service experiences

To consistently deliver the types of experiences today’s consumers expect, leverage innovative CX analytics, QA data, and individualized agent coaching.

The 3 keys to successful automated brand interaction Article

The 3 keys to successful automated brand interaction

The only way to deliver exceptional conversational CX at scale is through automation. With so much on the line, it’s time we go back to the basics and unpack what it takes to lay the right foundation for automated brand interaction.

Sales

The ultimate sales glossary: 100 sales terms to know Article

The ultimate sales glossary: 100 sales terms to know

You’ll want to learn these key sales terms so you don’t miss a beat.

Introducing new Zendesk Sell innovations to help companies drive revenue Article

Introducing new Zendesk Sell innovations to help companies drive revenue

New, enhanced features in Zendesk Sell—including advanced sales analytics, custom objects, and sales engagement tools—empower sales teams to accelerate revenue and increase efficiency.

Sales coaching: How to coach reps to succeed in 2022 Article

Sales coaching: How to coach reps to succeed in 2022

Harness the power of sales coaching to create a team of high-impact superstars.

Selling the solution: Why solution sales are taking over Article

Selling the solution: Why solution sales are taking over

Making a purchase is a no-brainer, if it solves a problem. Learn how solution selling connects clients to the best solution for their issue.

Culture

Bringing the vineyard home: A CX Moment with Wine.com Article

Bringing the vineyard home: A CX Moment with Wine.com

Zendesk chatted with Wine.com’s Director of Brand Marketing, Addie Wallace, about how Wine.com adds a human touch to purchasing wine online.

The business imperative of supporting your people Article

The business imperative of supporting your people

HR teams have a pivotal role to play as companies navigate profound changes to their workplaces and workforces. But 1 in 4 say they don’t have the tools they need to succeed.

Internal customer service: Definition, tips, and examples Article

Internal customer service: Definition, tips, and examples

Internal customer service can help improve the employee experience at a time when workers are increasingly dissatisfied at work. Here are a few tips.

Cue the confetti. We can’t wait to see you at Zendesk Relate 2022. Article

Cue the confetti. We can’t wait to see you at Zendesk Relate 2022.

While much has been on pause over the past two years, Zendesk never took a break. We’re excited for the return of our global customer experience event to share all that we’ve been working on.

Guides, research, and more

How to use Zendesk for IT Guide

How to use Zendesk for IT

Find out how IT leaders use Zendesk tools to provide IT service consistently, securely, and at scale.

Your how-to guide to growing with the Zendesk Suite Guide

Your how-to guide to growing with the Zendesk Suite

In this ebook, you'll find best practices and actionable tips for small-but-mighty teams and complex organizations.

Five big bets for the future of CX White Paper

Five big bets for the future of CX

Here are five predictions for what the customer experience will look like by 2030.

Latest stories Page 6

What is sales velocity? Meaning, formula, and report Article

What is sales velocity? Meaning, formula, and report

Understanding sales velocity enables your company to redefine its sales pipeline and process to increase lead conversion and revenue.

How to build a sales playbook framework (+ a free template) Article

How to build a sales playbook framework (+ a free template)

Creating a sales playbook will streamline your sales process and solidify your branding in each customer interaction.

Conversational UX: A beginner’s guide (+5 best practices) Article

Conversational UX: A beginner’s guide (+5 best practices)

Conversational UX is quickly becoming a key ingredient in an exceptional customer experience, but getting started can be difficult. Here’s everything you need to know about conversational UX before you dive in.

31 customer service statistics you need to know Article

31 customer service statistics you need to know

Discover where your customers currently stand and what they’re looking for in 2022.

What are customer touchpoints? Examples + how to identify them Article

What are customer touchpoints? Examples + how to identify them

Customer touchpoints shape how consumers view your brand. That’s why mapping the customer touchpoint journey is so important for your business and the customers you serve.

3 ways to provide an AI customer experience Article

3 ways to provide an AI customer experience

Learn how you can use AI to improve the customer experience at every touchpoint—and why you should.

Sales tactics that work: Tactical selling simplified Article

Sales tactics that work: Tactical selling simplified

Blow past your quotas with sales tactics that work to build trusting relationships.

What customer first really means Article

What customer first really means

Customer first means business success. Here's how.

Customer dissatisfaction: A guide to handling difficult customers Article

Customer dissatisfaction: A guide to handling difficult customers

Dissatisfied customers can affect your company’s reputation. Learn how to identify the various types of unhappy customers and adopt methods for defusing their anger.

11 inspiring Contact Us page examples (+ templates to make your own) Article

11 inspiring Contact Us page examples (+ templates to make your own)

Your Contact Us page can leave a lasting impression on existing and potential customers. Do away with generic templates and create a page that stands out in all the right ways.

How to write a sales letter (+ examples) Article

How to write a sales letter (+ examples)

Get higher engagement from customers with the perfectly crafted sales letter.

What is customer lifecycle management? Article

What is customer lifecycle management?

Businesses need to prioritize customer lifecycle management to both attract customers and retain them. Here’s how to get started with your own client lifecycle management program.

30-60-90 day sales plan for managers, reps, and sales territories Article

30-60-90 day sales plan for managers, reps, and sales territories

Establish credibility and confidence with a clear 30-60-90 day sales plan.

8 ways to adopt and grow a customer service mindset Article

8 ways to adopt and grow a customer service mindset

How do you ensure that your customer service team understands their role and leads the charge when it comes to driving customer satisfaction and loyalty? The answer: Help them adopt a customer service mindset.

The gift of new integrations Article

The gift of new integrations

It's the season of giving new Zendesk app integrations. Learn all about how these new integrations can ease workloads for your sales and support teams.

What is B2B sales? Business-to-business meaning and strategy Article

What is B2B sales? Business-to-business meaning and strategy

Understanding B2B sales is essential to your company’s sales funnel creation and your future business expansion.

Sales promotion: Definition, examples, ideas, and types Article

Sales promotion: Definition, examples, ideas, and types

Sales promotions allow companies short-term revenue boosts through a wide variety of customer benefits.

What are KPIs for sales? Sales KPIs definition and examples Article

What are KPIs for sales? Sales KPIs definition and examples

Knowing the right sales KPIs allows you to set achievable goals and track your team’s productivity. Here’s your ultimate guide to KPIs for sales success.

Top ways to drive collaboration between support and development teams Article

Top ways to drive collaboration between support and development teams

Collaboration between CSAs and developers can be difficult at best—and a blocker at worst—which can have disastrous impacts on customer support success metrics. But there's a better way.

Percentage of sales method: What it is and how to calculate it Article

Percentage of sales method: What it is and how to calculate it

The percentage of sales method allows you to forecast financial changes based on previous sales and spending accounts. Here's how to work through it.