Zendesk 基準:2019 年客戶體驗趨勢

在此處取得您的個人化客戶支援績效報告卡。

Your customers are comparing you to the best customer experience they’ve ever had—every time. It’s a powerful truth with far-reaching consequences for your business, no matter what industry you’re in or the size of your business.

With the Zendesk Benchmark, our data index of 45,000 companies using Zendesk, we explored how top companies tackle customer support to identify what separates leaders from everyone else.

Insights include:

  • Customers already expect seamless, fully integrated omnichannel support
  • Viewing support as an open and flexible platform powered by connected customer data frees companies to build better experiences
  • Customers want proactive engagement, but companies aren’t there yet
  • For the best support teams, AI is already driving great customer experiences
  • The right culture, process, and tools are critical ingredients for success

請填寫以下表單,檢視資源

請輸入您的姓氏
請輸入您的名字
請輸入有效的電郵地址
請輸入有效的電話號碼
請選取您的職位層級
請選取您的部門

幾乎就要完成了。請向我們介紹一下您的公司。

請輸入您的公司名稱
請選取員工數
另外請傳送關於 Zendesk 產品和服務的不定期電郵給我。(您可隨時取消訂閱。)
請選擇一個選項

謝謝。祝您閱讀愉快。

Thanks for downloading our 2019 customer experience trends guide. Read the full report here.

抱歉,出錯了!

請重新載入頁面再試一次,或者您可以直接傳送電郵給我們:support@zendesk.com

我們正在傳送您的請求……請稍候。