Article | 1 min read

Going Beyond Support with Customer Engagement

Published March 5, 2014
Last updated March 5, 2014

Getting Started with Customer Engagement webinar icon

As your customer base grows, there comes a time when you need to engage your customers in a way where the focus is less on support transactions and more focused on long-term conversations and relationships. In this live, 30-minute webinar, you’ll learn how to:

    • Set up an automated customer feedback loop through satisfaction rating surveys
    • Draw insights from analytics build into your Zendesk, and use it as a benchmark to measure the health of your customer service
    • Learn how to proactively engage your customers outside of a support ticket

This webinar is a must-see for anyone getting started with Zendesk!