客戶參與

Prioritizing your customers and strengthening your business are two sides of the same coin. Ask your customers what they want and need first—then find creative, insightful ways to follow through.

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Zendesk 傳訊:專為數位優先時代打造的客戶服務

Zendesk messaging empowers businesses to deliver rich conversational experiences that are connected across web, mobile and social messaging apps.

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The 8 best FAQ page examples (and how to make your own) 文章

The 8 best FAQ page examples (and how to make your own)

An FAQ page should be part of your team’s investment in customer self-service. Get inspired to create your own with these FAQ page examples from well-known brands.

Customer feedback: Get it, organize it, and make it work for you 文章

Customer feedback: Get it, organize it, and make it work for you

Customer feedback is a goldmine of insights—if you know how to get it and use it well.

DonorsChoose shares tips for startups navigating uncertainty 文章

DonorsChoose shares tips for startups navigating uncertainty

This year, teachers have been working harder than ever to support their students as they navigate…

Messaging tips for startups 文章

Messaging tips for startups

Messaging might feel ambitious now, but you can still plan for it down the road, and there are more than a few reasons why you should.

Supporting mobile gamers where they are, in the apps they love 文章

Supporting mobile gamers where they are, in the apps they love

Unity and Zendesk partner for uninterrupted customer support in mobile games with the Zendesk SDK for Unity

Q&A with Chatdesk: How to make the holiday season a CX success 文章

Q&A with Chatdesk: How to make the holiday season a CX success

Chatdesk co-founders Aneto Okonkwo and Andrew Olaleye share customer service tips to help keep the holidays merry and bright.

The art of social listening: Tracking and acting on what your customers say about you on social media 文章

The art of social listening: Tracking and acting on what your customers say about you on social media

How to gain actionable insights from social media

Delighting customers with modern customer experiences 文章

Delighting customers with modern customer experiences

The customer has changed and so have their expectations on what customer experience means to them.…