客戶參與

Prioritizing your customers and strengthening your business are two sides of the same coin. Ask your customers what they want and need first—then find creative, insightful ways to follow through.

文章

What can happen when tutorials are woven into the customer experience

How Wool and the Gang made knitting cool in a digital-first world.

最新故事

Customer service vs. customer experience: Here’s the difference 文章

Customer service vs. customer experience: Here’s the difference

Learn the key difference between customer service and customer experience to instantly improve how you serve your customers.

3 ways community forums benefit businesses 文章

3 ways community forums benefit businesses

Community forums are where your customers connect and collaborate. Learn how they can also help you provide better support and boost brand loyalty.

Customer advocates: The secret ingredient to sales and support success 文章

Customer advocates: The secret ingredient to sales and support success

Customer advocates can be true partners for your sales and support teams. Here’s how to build a brand advocacy program and foster a loyal customer base.

5 ways to cultivate loyal customers through social media 文章

5 ways to cultivate loyal customers through social media

5 social media strategies for improving customer loyalty and connecting with customers of all ages. Develop deeper relationships with your customers and show them what your business is all about.

How chatbots can help agents improve customer support 文章

How chatbots can help agents improve customer support

The human agents who help your customers need help, too. Here are key reasons to deploy AI-powered chatbots at the frontline of customer support.

客戶服務專用企業簡訊 文章

客戶服務專用企業簡訊

Business texting is using channels like SMS and WhatsApp to deliver personalized, convenient, and scalable customer service.

The 5 communication styles customer service agents need to know 文章

The 5 communication styles customer service agents need to know

The differences between communication styles often cause a lot of undue stress. Here's how to navigate them and create stronger relationships with both coworkers and customers.

Why customer service matters for fintech startups 文章

Why customer service matters for fintech startups

Personal finance is so important to consumers that more than a third of Americans review their…