Prioritizing your customers and strengthening your business are two sides of the same coin. Ask your customers what they want and need first—then find creative, insightful ways to follow through.
The customer has changed and so have their expectations on what customer experience means to them.…
Every organization is working out the next new normal, whether that’s a return to modified office life or a long-term version of work from home. As employee needs and expectations rise, HR leaders must reimagine the employee experience of the future—today.
Plenty of companies today boast about providing "omnichannel" experiences but what they usually mean is simply “multi-channel.” Let's take it a step further.
Customer value is your product’s “worth”—but it’s not as straightforward as its price.
95 percent of customers read reviews before making a purchase. Here's how to get good reviews.
Does your company have a customer success manager? If not, you’re missing out. Here's how this role can help your organization.
Here is a snapshot of how we've been navigating the COVID-19 crisis.
Every company experiences a PR crisis. It's what you do afterward that determines the effect on your business.