Top customer experience with agile customer care
Published April 21, 2017
Last updated April 21, 2017
Customers have more options than ever before. So any company looking to build long-term relationships, and not just single transactions, must invest in providing the best possible customer experience. Agile customer care enables support teams to increase productivity, improve efficiency, and reduce training by:
- Resolve customer issues more quickly
- Deploy agents more efficiently
- Onboard and train new agents with fewer resources
Learn more about agile customer care, read the report: Happy customers, happy bottom line
相關案例
文章 Want to be a call center representative? Here’s what you need to know.
Find out what you’ll be doing, what qualifications you’ll need, and how much you’ll make as a call center representative.
文章 5 examples of bad customer service (and how to be great instead)
Bad customer service is what happens when a company fails to meet customer expectations. Get tips for your team to avoid creating poor customer experiences.
文章 The ultimate guide to cloud computing for customer service teams
Learn why it's vital for your support team to take advantage of cloud computing and how to get your team online.
文章 The best templates for dealing with angry customers via email, phone, and chat
Not sure what to say to calm down an angry customer? Here’s how agents can respond to upset customers and diffuse tension across channels.