客戶支援管理

The secret sauce to any great customer service and support organization is the team that makes it all possible. Check out our lessons, tips, and philosophies to help you engage and equip your agents so they can have better customer conversations.

文章

Customer service definition, skills, and important principles for 2021

Deconstructing customer service: what it is, why it matters, who is responsible for it, and how you can use it to build relationships

最新故事

Give your agents the context they need to solve customer problems 文章

Give your agents the context they need to solve customer problems

With the right knowledge at their fingertips, agents can spend less time swiveling between tools and more time helping your customers.

《敏捷實戰手冊》—大型公司如何在 CX 中獲得競爭優勢 Guide

《敏捷實戰手冊》—大型公司如何在 CX 中獲得競爭優勢

If companies weren’t flexing their agility muscles before the pandemic, they certainly are now. In the…

《中小型企業敏捷實戰手冊》—為長期成功做好準備 Guide

《中小型企業敏捷實戰手冊》—為長期成功做好準備

This SMB agility playbook is full of original data and actionable insights tailored to the needs of small businesses.

種提升客戶服務的傳訊最佳實務 Guide

種提升客戶服務的傳訊最佳實務

Companies are gravitating towards messaging for the same reasons customers are: it's fast, personal, convenient, and secure.

What is agent experience? (and why it’s good for customers, too) 文章

What is agent experience? (and why it’s good for customers, too)

Does a satisfied customer create a satisfied employee? Does a satisfied employee create a satisfied customer?…

How to kickstart your career as a customer service manager 文章

How to kickstart your career as a customer service manager

Learn what it takes to become a successful customer service manager, and get tips from business leaders on how to land the role.

Customer self-service: what it is, why it’s important, and how to get it right 文章

Customer self-service: what it is, why it’s important, and how to get it right

What is customer self-service, and how can you create an excellent self-service experience? This guide will give you the answers you need.

The ultimate guide to call centers 文章

The ultimate guide to call centers

Whether you want to become a call center agent or start your own call center, here's everything you need to know before you get started.