Omnichannel survey infographic

Here’s why you should be investing more in customer service

In a perfect world, every customer would be 100% happy with every purchase. Shipments would arrive…

What is a knowledge base? The essential tool you’re missing

Help customers find their own answers by offering a knowledge base—a virtual library of information about your product or service.

• Knowledge management

2022: The year of customer service-led growth

While leaders navigate a constantly changing reality, they must keep thinking about how to drive their…

Chatbots vs. conversational AI: What’s the difference?

Chatbots and conversational AI are often used synonymously—but they shouldn’t be. Understand the differences before determining which technology is best for your customer service experience.

• Artificial intelligence
• Chat