Customer advocates can be true partners for your sales and support teams. Here’s how to build a brand advocacy program and foster a loyal customer base.
Millennials and Zoomers will soon become the two largest consumer groups in the country. Companies hoping to earn their brand loyalty should study their differing customer experience expectations and preferences.
Data is key to delivering a superior customer experience. Here’s how to use the right data to provide personalization and enhance the customer journey, from sales to support.
Bad customer service is what happens when a company fails to meet customer expectations. Get tips for your team to avoid creating poor customer experiences.
Customer satisfaction can make or break your business. Use this quick guide to learn what you need to do to keep customers happy.
Customer experience (CX) has become the business strategy, and with good reason. 75% of customers will…
If you want customers to be loyal to you, you have to start putting them first.
Loyalty programs, if executed well and with the customer at the center, can help you retain your existing customers and build brand loyalty
Customers have come to expect more out of companies, but who can blame them? We’ve all…