跳至主要内容

Article • 1 min read

Tip of the week: Hide ticket forms based on the user's organization

最後更新: June 9, 2015

Ticketing system

Currently, when you create a ticket form, there is no tag for specific organizations. This can make assigning particular ticket forms to different end-users difficult. Especially when you need to make sure end-users only see forms with questions relevant to their issues.

In this tip of the week, I’ll show you a workaround that allows you to hide ticket forms based on user’s organizations. Please note, this solution uses ticket forms and multiple organizations, so you’ll need to be on an Enterprise plan to set it up.

We’ll do this in three simple steps:

  1. Find out the ticket form ID.

  2. Find out the organization name.

  3. Edit the JavaScript (whenever you wish to add another organization and ticket form).

Head to the forums to learn more

Keep the knowledge flowing. For more tips like this, check out our Zendesk’s Tip of the Week collection.

相關案例

Article
2 min read

ChatGPT vs. Bard

ChatGPT and Google Bard provide similar services but work in different ways. Read on to learn the potential benefits and limitations of each tool.

The guide to customizing your customer service software

Zendesk's adaptable Agent Workspace is the modern solution to handling classic customer service issues like high ticket volume and complex queries. This guide explores new features that make agents' jobs easier.

Team efficiency

Article
2 min read

Reimagining security and productivity with Zendesk and AWS AppFabric

Most businesses rely on a host of SaaS applications to keep their operations running—but those services often fail to work together smoothly. AWS AppFabric and Zendesk aim to fix that problem.

AI deep dive: Harnessing the power of AI for customer service

We do AI differently at Zendesk. Here's how we're using it to make customer service teams work better, smarter, and more efficiently.