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The best templates for dealing with angry customers via email, phone, and chat

Not sure what to say to calm down an angry customer? Here’s how agents can respond to upset customers and diffuse tension across channels.

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16 customer service tips for 2021 and beyond, backed by customer service Champions 文章

16 customer service tips for 2021 and beyond, backed by customer service Champions

Customer service tips for customer service Champions.

11 call center skills for successful call center agents 文章

11 call center skills for successful call center agents

Need to hire agents to work the phones? Here are some tips for hiring candidates with the right call center skills.

How to spot a phishing attack 文章

How to spot a phishing attack

Phishing emails often appear normal, but it’s easy to identify warning signs if you know where to look

The 5 most important customer service techniques 文章

The 5 most important customer service techniques

Customers are king and in order to treat them like royalty, your customer service team needs to deliver the best experience every time

The 3-step process for better agent training 文章

The 3-step process for better agent training

Customer support leaders need to create an agent training process that's simple, repeatable, and scalable. Here's how

How your support team can nurture your community 文章

How your support team can nurture your community

As a Community Engagement Specialist, Brett Bowser applies years of hands-on customer-service skills to a different, and increasingly essential support experience

Don’t be afraid of change 文章

Don’t be afraid of change

Without a change management process to ensure success, all kinds of disruptions can occur, slowing down productivity and eating away at resources

More than just a rep—the modern customer service job 文章

More than just a rep—the modern customer service job

In the era of the customer, the customer service job has evolved beyond its tired clichés and become a full-fledged (and promising) career