白皮書

白皮書

報告:北美洲的客戶體驗領導者(Champion)

Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how leaders in the United States and Canada are driving CX success.

最新故事

講求對話的客服時代來臨 白皮書

講求對話的客服時代來臨

A lot changed in 2020, customer behaviors included. Not only did they reach out to companies…

4 ways to stay ahead of the retail paradigm shifts 白皮書

4 ways to stay ahead of the retail paradigm shifts

The retail industry is no stranger to disruption, but consumer preferences and shopping patterns have never shifted as quickly as they have in 2020.

7 secrets of sales leadership 白皮書

7 secrets of sales leadership

Managing a sales team is never easy, but massive upheaval made the task harder than ever…

The ROI of CX transformation 白皮書

The ROI of CX transformation

This report from Forrester gives CX and IT leaders the tools they need to calculate the benefits, costs, and ROI of an enterprise-wide CX transformation.

Gartner’s predictions for 2021: CRM customer service and support 白皮書

Gartner’s predictions for 2021: CRM customer service and support

As your approach to customer service matures, the complexity of your customers’ issues increases.

Report: Over the Top (OTT) Support 白皮書

Report: Over the Top (OTT) Support

Video streaming services are more popular than ever. Here's what OTT companies can do to rise above the noise.

Strengthening employee engagement in a time of uncertainty 白皮書

Strengthening employee engagement in a time of uncertainty

In the months since the start of the global health crisis, millions of employees have shifted…

各家公司如何在從 Salesforce 轉為 Zendesk 後蓬勃發展 白皮書

各家公司如何在從 Salesforce 轉為 Zendesk 後蓬勃發展

瀏覽此電子書,瞭解無論大小、各種類型的公司如何在從 Salesforce 轉為 Zendesk 後蓬勃發展。