操作說明指南

Customer experiences can be complicated, but your customers don’t have to know that. Read our how-to guides for actionable steps and behind-the-scenes tips for building better customer relationships.

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Knowledge base article templates to level-up your self-service game

The key is to find the right mix of knowledge base article templates for your customer-audience

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4 best practices for creating a stellar mobile experience

4 best practices for creating a stellar mobile experience

Use these best practices to create a valuable, efficient, and convenient mobile experience that will keep your users engaged and loyal

Why a good employee experience is the backbone of good customer experience Guide

Why a good employee experience is the backbone of good customer experience

Delivering a great employee experience gives companies a leg up in executing excellent customer experiences, too.

Let’s get conversational: 9 ways to transform your CX with messaging Guide

Let’s get conversational: 9 ways to transform your CX with messaging

Messaging apps like Facebook Messenger and WhatsApp have made it easy to connect with anyone, anywhere…

Zendesk 使對話式支援輕鬆無比 Guide

Zendesk 使對話式支援輕鬆無比

Depending on the size of your support operations, it might seem easier to stick with a…

Getting started with Sunshine Guide

Getting started with Sunshine

If you’ve ever called a company with a question, only to be bounced to different departments…

Guided demo of Zendesk Guide

Guided demo of Zendesk

There are a number of generic ways to grow a small business, such as managing your…

行動 CRM 指南 Guide

行動 CRM 指南

Chances are, your sales team isn’t in front of their computers all day, so they can’t…

Download: The best hold music since ‘Careless Whisper’

Download: The best hold music since ‘Careless Whisper’

Did you know that the average person will spend 43 days of his or her life…