跳至主要内容

Article

Tip of the Week: Queue Management in Zendesk

最後更新: April 22, 2013

Wouldn’t it be helpful to have a guide that generally outlines the best ways to manage your queue of tickets?

Queue Management is an essential component of any efficient Zendesk. Generally speaking, the style used when managing the queue is largely dependent on the number of agents you have and your company’s products.

No matter the size of your Zendesk, the latest tip of the week will show you how to stay on top of your ticket queue.

Head to the forums to learn more

相關案例

AI deep dive: Harnessing the power of AI for customer service

We do AI differently at Zendesk. Here's how we're using it to make customer service teams work better, smarter, and more efficiently.

Unlock personalized service at scale with a unified customer view

Learn how to deliver data-rich personalization at scale by integrating customer insights, apps, and AI in Zendesk.

White Paper

Turbocharge your CX with Zendesk and AWS

Learn how to deliver faster retail customer service with Zendesk on AWS.

Article
2 min read

Build vs. buy: 5 reasons companies end up ditching their homegrown solutions for Zendesk

Amidst economic pressure, companies need to control costs. Buying CX software means you can benefit from best-in-breed capabilities without the cost of building them from scratch.