Wouldn't it be helpful to have a guide that generally outlines the best ways to manage your queue of tickets?
Queue Management is an essential component of any efficient Zendesk. Generally speaking, the style used when managing the queue is largely dependent on the number of agents you have and your company's products.
No matter the size of your Zendesk, the latest tip of the week will show you how to stay on top of your ticket queue.
Head to the forums to learn more